Frequently asked questions

Every product on SMVPL 360° HUB carries three prices, selected on the Type Selection step before checkout: General is the standard listed price with no sign-up required; Walk-in is a reduced rate for in-store customers; Golden Membership is the lowest price on every product, unlocked by verifying an existing Membership ID or joining for a one-time fee.

Golden Membership is available for a one-time fee of ₹1,999. On payment, you receive a Membership ID which you can verify at Type Selection on future orders to unlock Golden pricing automatically.

You can pay by Online Payment — scan the QR, pay, then confirm; our team verifies the payment before the order moves to processing — or Instant Pay, which completes immediately with no verification wait.

Delivery is currently available across our serviceable areas in and around Karnataka. Serviceable pincodes are checked against your delivery address at checkout.

You can track the status of any order — Order Placed, Processing, Packed, Shipped, Out for Delivery, or Delivered — from the My Orders section of your account.

Orders can be cancelled free of charge before they move to "Processing" status, from the My Orders section of your account. Once packing has begun, cancellation may not be possible, particularly for fresh, chilled, frozen or made-to-order items.

Approved refunds are processed to the original payment method within 5–7 business days. Bank or payment provider processing times may add a few additional days before the amount reflects in your account.

FAX products are available through two channels: QR pickup, where you scan and collect the parcel yourself, and Home Delivery, where it's brought to you. Both draw from the same prepared stock, so freshness is identical — QR pickup is usually faster for a fixed lunch window, while Home Delivery suits group orders or when stepping out isn't convenient.

They are the three express divisions on SMVPL 360° HUB: FAX (Food Around Express) for meals and food parcels, MAX (Masala Around Express) for groceries, spices and pantry essentials, and GAX (Get Anything Express) for fresh produce, dairy, flowers and everything in between — all sharing one cart, one pricing engine and one delivery flow.

You can reach us by phone or WhatsApp at +91 93530 70721, by email at hello@smvpl360hub.in, or through the Contact Us form — our team usually replies within a business day.