Cancellation & Refund Policy
When you can cancel, and how refunds are processed.
Last updated: 14 August 2026
1. Order cancellation
Orders can be cancelled free of charge before they move to "Processing" status, from the My Orders section of your account. Once packing has begun, cancellation may not be possible, particularly for fresh, chilled, frozen or made-to-order items.
2. Non-cancellable items
Due to their perishable or time-sensitive nature, the following categories generally cannot be cancelled once confirmed: Fresh Vegetables, Fresh Fruits, Fresh Leaves & Greens, Dairy & Milk, Ice Cream & Frozen, Flowers & Pooja Flowers, and FAX food parcels prepared to order.
3. Refund eligibility
- Order cancelled before processing begins.
- Item damaged, spoiled or incorrect on delivery — reported within 24 hours of delivery.
- Item missing from a delivered order.
- Order not delivered within a reasonable window of the estimated delivery time, with no resolution offered.
4. How to request a refund
Raise a request from the order details page in My Orders, or contact us directly with your order number and a brief description of the issue. Photos of damaged or incorrect items help us resolve the request faster.
5. Refund timelines
Approved refunds are processed to the original payment method within 5–7 business days. Bank or payment provider processing times may add a few additional days before the amount reflects in your account.
6. Contact us
For cancellations or refund queries, write to hello@smvpl360hub.in or call +91 93530 70721.